FAQ’s

Is there a charge for delivery?

There is a small charge of £2.99 for orders under £25. All of our boxes are delivered FREE of charge on orders over £25, that’s guaranteed.

Is there a Minimum Order amount?

There ia a £8 minimum order value to get your fresh fruit and vegetables delivered to your home.

How can I pay for my order?

You can either pay by Cash (if you’ll be in to accept delivery), or pre-pay by Credit/Debit card or Paypal.

Can I choose what day I’ll get delivery?

Our OrganicBox deliveries take place on a Tuesday, Wednesday or Thursday only to guarantee the produce is at its freshest when it arrives to you.  Don't worry if you're not in as we can always leave your OrganicBox in a safe place for you, just let us know beforehand and our delivery driver will be happy help. 

First orders will be delivered within 7 working days of placing your order. This is because we source your fruit and vegetables on a per-order basis so everything is as fresh as can be and it helps the farmers plan ahead to minimise waste.

Why can’t I choose what time I’ll receive my delivery?

We try to group deliveries into areas so as to minimise our road miles and Carbon footprint. We usually aim to deliver in the mornings or early afternoon on the day you select. Don’t worry, we’ll contact you in the days prior to your delivery to arrange a time that’s most suitable.

Do I need to be in to receive a delivery?

No. As long as you specify an agreed Safe-Place for us to leave your delivery and the order is pre-paid we’re happy to do that. We’ll make sure that boxes are covered and well hidden from view. Just remember to leave a note to let us know where on your order.

Do you take back the old boxes?

Absolutely! We aim to recycle as much as possible, and can reuse the cardboard boxes if they’re in good shape. 

Do you use plastic to cover the produce?

No. We buy as much of our produce loose and unpackaged as we can. We guarantee to never add any plastics to your boxes and are now 100% plastic free.

Can I ask for Zero Packaging in my Box?

Yes, absolutely. There’s not many of our fresh items that have packaging, only things such as salad leaves etc but we’re happy to supply everything loose in your box if you’re happy with that. Just leave us a note in the ‘Order Notes’ section saying “Zero Packaging”.